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Case Studies

warehouse in India

How Logistics Outsourcing Helped an E-Commerce Seller Scale His Business

PROBLEM STATEMENT
The primary concern of the client was to expand his business in the domains of consumer products and eCommerce. The client also wanted to expand their footprint and customer base. Along with that, one of their biggest worries was assessing fundamental flaws in the downstream distribution process.

CHALLENGE
The client was encountering complexities in the manufacturing process, procurement, distribution, and fulfillment. Major issues arose in the areas of enhanced delivery accuracy, better packing quality, and the organization's desire to obtain the most up-to-date warehouse automation standards. Thus, they were required to develop innovative ways of doing business, cost-focus strategies, and optimize supply chain operations.

SOLUTION
Warehousing Express conducted in-depth research and made necessary adjustments in digital transformation. They also decided to offer the client strategic last-mile delivery and route optimization. WELPL has undeniably excelled in segments such as lowering shipping costs by 30%, improving delivery accuracy to almost 90%, improving packing quality, and optimizing logistical operations by employing automation technologies wherever they were needed, for instance to provide real-time inventory status and shipping information.

RESULT
Warehousing Express is combining all of the above-mentioned techniques to offer customers ease in areas such as order fulfillment, logistics, and warehouse management. WELPL's state-of-the-art solutions helped the client increase sales, reduce in-transit damage, and enhance customer satisfaction with real-time order updates. With its phenomenal third-party logistics services, Warehousing Express has made seemingly impossible and difficult tasks possible.

CLIENT FEEDBACK
"The client appreciated Warehousing Express's ability to integrate KPIs across multiple domains, and the brand awarded full points to this industry leader for improving its bottom line and organizational performance. The client believed that outsourcing warehouse and logistics operations to WELPL was his best decision, and it proved to be a real game-changer. Earlier, the client was able to fulfill only 100 orders a day, but with WELPL's order processing and logistics services, the client was ultimately able to fulfill 500 orders a day, and 15,000 orders a month. Beforehand, the client's geographical footprint was limited but working with WELPL allowed him to trade throughout the country. This phenomenal growth was possible only because of Warehousing Express's ultra-modern service offerings, including route optimization, order processing and fulfillment, and real-time inventory and shipping updates. Furthermore, the client was enthralled with the model of Last-Mile Delivery, and its implications for organizational growth were positive."

ABOUT THE CLIENT:
The client is widely regarded as one of the industry's leaders in the realm of e-commerce and consumer goods. For decades, the client has dominated the e-commerce segment and has a positive image in the country.

OVERVIEW:
The e-commerce industry is one of the most thriving industries in India. Furthermore, the industry is expected to witness a bull run in the upcoming years. There has been a paradigm shift in the shopping experience, and online shopping practices have been growing consistently. However, with such rapid expansion comes the possibility of new challenges and complexities. Online retailers face some common challenges like inventory management, tracking online orders, order fulfillment, reducing shipping costs, managing returns, and so forth. Similarly, our client was also facing these challenges and thus decided to outsource logistics and warehouse services to Warehousing Express, the leading 3PL provider. Therefore, he was able to focus on his core business, leaving all the logistics concerns to us! This certainly helped the client to expand his customer base and make his business all the more profitable.

OUTSOURCING LOGISTICS:
Most organizations have discovered that outsourcing supply chain and logistics related functions to third-party logistics (3PL) providers has given them a competitive edge. Businesses cite increased flexibility, operational performance, enhanced service levels, and a stronger focus on their core competencies as perks of using 3PL providers' services. Since logistics outsourcing is a rising trend, the extent and kind of outsourcing vary substantially across time, industries, and enterprises. Some companies employ 3PL providers solely as a source for storage or distribution purposes, whereas others trust them with complete control of their logistics network.

Coming back to the story of our client, he was primarily using our warehouse services, for storing his inventory stock, but later the client decided to outsource all the logistical and e-commerce fulfillment procedures to a renowned 3PL provider- Warehousing Express. This proved to be the best move for him, and helped him scale his business tremendously. If you are an entrepreneur who wants to expand your business, you already know that the best way to do it is to surround yourself with a fantastic team. And yes, a 3PL should be included!
Here's how the third-party logistics services of WELPL continue to benefit its clients:
  • Cost Savings: Reducing costs related to storage and shipping.
  • Being industrial leaders, we have considerable experience, expertise, and knowledge, allowing our clients to tap into the world of the latest software systems and equipment.
  • End-to-end services related to warehousing, packaging, distribution, transportation, and supply chain management.
  • Helping clients with order processing and fulfillment.
  • Complete assistance in handling returns, exchanges, and refunds.
  • Providing Data-Driven Insights.
  • Solving all the logistical challenges and making your supply chain all the more flexible, agile, and robust.
Automation Technologies:
It's fairly easy to conclude that warehouse automation is absolutely essential, but most organizations struggle when it comes to putting it into practice. Warehousing Express has improved its multi-channel e-commerce logistics by entirely automating the whole sales and distribution network. In the ecommerce industry, it has incorporated the latest trends to meet the ever-changing customer needs.

The Route to Success:
A partnership with WELPL certainly helps clients to venture into new markets, make their supply chains all the more efficient, and gain a competitive edge in the industry. Warehousing Express has almost always found the answers to clients' problems and offered them modernized infrastructural facilities and services. As a result, they make certain to make all of the essential adjustments necessary to resolve the issue, and they have set up multiple platforms to incorporate numerous upgrades in the required regions.
WELPL continues to thrive on challenges, and in the E-Commerce and Fast-Moving Consumer Goods segment, the company has faced various obstacles along the route to success, but it has wisely learned how to conquer all of them. Furthermore, Warehousing Express is always available for their clients to help them expand their businesses across the country.

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